How to Fix Spotify Black Screen Android/iPhone To fix this black screen issue, you could simply disable Hardware Acceleration within the app with the below steps. The settings of Hardware Acceleration on Spotify also influence the use of your Spotify. Step 5. Navigate to Spotify’s official website and try to install the Spotify application on your computer again. Then try to log in to Spotify with your Spotify account again and your problem will be solved. Step 4. To delete the Spotify app, choose Finder > Empty Trash. This is just the password you use to log in to your Mac. Step 3. Then you’re asked for entering the password of an administrator account on your Mac. Step 2. To delete the Spotify app, just drag the Spotify app to the trash, or select Spotify and choose File > Move to Trash. Or use Spotlight to find the Spotify app, then press and hold the Command key while double-clicking the Spotify app in Spotlight. Step 1. Locate the Spotify app by clicking Applications in the sidebar of any Finder window.